My experience with Charge 5 and Customer Service

[Dwyz14]

I have had 4 Fitbit Charge 5’s in the last 18 months. The first, a brand new one as a Christmas present to upgrade from my previous Fitbit, lasted around 9 months. After contacting Fitbit support & going through the rebooting process I was sent a replacement. This one gave up after a few months & again I contacted Fitbit Support and following no joy in the rebooting process, was advised that I could purchase a new one with a 20% discount! Though I don’t think the advisor quite understood that I wasn’t prepared to shell out more money on a product that couldn’t be guaranteed to last more than a few months!! My husband gave me his, and yes, this gave up after a couple of months, and so I resorted to a second hand one, and this has now gone (having unsuccessfully tried a reboot on both). The Fitbit had suited my needs which is why I persevered, but I will now research other brands & hopefully find something more reliable.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Dwyz14. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconveniences you have had with your Fitbit devices and our Customer Service. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

As you've mentioned, I saw that you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Fitbit devices and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Thanks in advance!