Charge 5 won't hold a charge

[CB_Magdalen]

In the last few days I have found my fitbit charger 5 is rapid losing it's battery life. Charging it till 100% 3 times a day.  Why should this suddenly happen? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @CB_Magdalen. It's nice to see you around the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is not holding a charge. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend making sure that your phone's software version is updated. For more information, refer to Check & update your Android version or Update your iPhone or iPad

If you haven't done so yet, please try all tips and recommendations provided here Can I extend my Fitbit device's battery life?

[CB_Magdalen]

Sorry, I have tried the suggested checks and updates. Nothing seems to need changing but my Fitbit battery charge is just depleting. 

Also, my Fitbit has a solid, constant green light on the back of the pebble this is very different to previously were I had a dim pulsing green light.

[MarreFitbit]

@CB_Magdalen Thanks for getting back to me and for trying the steps I recommended. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

[CapeCodLady]

I hope you can resolve this quickly. Lately my battery % shows it low & but when I plug it into the charger it'll say 85% & its driving me crazy.