Charge 5 won’t hold charge

[Anononon]

Had my Charge 5 for 9 months and it’s suddenly stopped holding charge. I have to charge it the moment I wake up and then the moment I get back from work/ before I want to go to bed so I can track sleep. 

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums, @Anononon.

Thank you for the information provided about the inconvenience with the battery of your Charge 5. 

If you haven't done so already, please make sure that you've followed the steps provided in this article. In addition, try completing a restart following the steps listed here below, this has been useful for other users experiencing something similar: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery of the Charge 5 can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after one or two days. Keep in mind that some of the feature that can drain the battery more rapidly are: 

• Built-in GPS (Charge 5 can have a battery life of up to 4 day when using this feature regularly, or up to 5 hours if you use it continuously).
• Always-on display (Charge 5 can have a battery life of up to 3 days when using this feature). 
• Using an Sp82 clock face (Fitbit points out in this article that you may have to charge your Fitbit device more often when collecting SpO2 data).

Let me know if you continue to experience the same problem afterwards. 

I'll be around.