Charge 5 screen has gone black.

[Erisdoll]

My screen is just black. 

I've tried to reset it manually and nothing shows up. 

It still syncs with my phone and all the trackers work. Just the screen seems shot. 

[DavideFitbit]

Welcome to the Community forums, @Erisdoll. 

I appreciate all the information that you've provided about this inconvenience with your Charge 5. 

It's unlikely that this problem is related to the battery, since your device is still syncing properly. There are some general recommendations that are usually helpful with any type of display issues. If you haven't done so already, I recommend that you try these steps that have been useful for other users:  

1. Complete the 3 pulse restart procedure method using the charging cable.
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, please try tapping on your profile picture > Charge 5 > Tile to see if the firmware banner appears (since a new firmware version has been released for the Charge 5).
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Hope this helps, I'll be around. 

[GWariing]

 I've run into this same problem three times, with three separate replacement devices.  The screen will work for six to eight weeks, then suddenly fail.  It will often reappear for fleeting moments, sometimes appearing dim or washed out, but invariably goes completely black and does not respond to any touch.  It will continue to track and sync with my phone, but is otherwise non responsive.  No amount of restarting and clock face changes has any effect.  Given this is the third time it has happened, I've grown weary of sending the failed device back and waiting three weeks for a replacement which then fails after a couple months of use.

[DavideFitbit]

Welcome to the Fitbit Community forums, @GWariing. 

Thank you for sharing that you've been experiencing the same inconvenience with your Charge 5 and for confirming that you already got in touch with the Customer Support team. 

I've been informed that you were able to get in touch with them again for further assistance with this. In this case, since you already tried all the basic troubleshooting steps shared in the forums, I do recommend that you continue the communication with them so they can let you know how to proceed or what are the options available for you. 

I appreciate all the information provided about this. The team continues to work to improve the quality of products and services.