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Charge 5 won't keep a charge

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‎05-17-2023 13:40

‎05-17-2023 13:40

I normally can go a week without charging.  All of a sudden this week, I fully charge it and within a few hours it is dead again.  I have followed instructions to reset and have turned off GPS.  Now what?  I bought it exactly a year ago today.

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‎05-19-2023 10:37 - edited ‎05-19-2023 10:38

‎05-19-2023 10:37 - edited ‎05-19-2023 10:38

Welcome to the Fitbit Community, @NanaDana. I'm sorry to hear that your Charge 5 loses charge within a few hours. Thank you for letting us know that you have followed instructions to reset and have turned off GPS.

 

I noticed that you already got in touch with our team and received assistance.

 

Thank you for your advise @Talahthas.

 

We look forward to get you back on track. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

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‎05-18-2023 03:01

‎05-18-2023 03:01

Welcome to the Fitbit community, @NanaDana!

Sad to hear that your Charge 5 isn't working as expected. If you've reset your device without success and considering the fact that your Charge 5 is around 1 year old, I'd suggest contacting Fitbit support asap to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎05-19-2023 10:37 - edited ‎05-19-2023 10:38

‎05-19-2023 10:37 - edited ‎05-19-2023 10:38

Welcome to the Fitbit Community, @NanaDana. I'm sorry to hear that your Charge 5 loses charge within a few hours. Thank you for letting us know that you have followed instructions to reset and have turned off GPS.

 

I noticed that you already got in touch with our team and received assistance.

 

Thank you for your advise @Talahthas.

 

We look forward to get you back on track. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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0 Votes