Charge 5 won't pair

[BillRayDrums]

Been through most threads here trying to connect my wife's Charge5 to her phone, which is stuck in some odd parallel dimension, displaying a time and date that's nowhere near close to the current. 

After spending all this time on the problem, I'm frustrated and ready to go buy her a new tracker elsewhere. Is there any hope for this thing?!? 

Update: Mods please delete this, because right after I posted, her watch connected. Coincidence? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @BillRayDrums. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your wife's Charge 5. I understand how you both must have felt. 

I'm glad to hear you managed to solve the issue after posting here. I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

[CerealBox]

I am having similar problems my fitbit was fine until today it sync at 9.30am then wouldnt sync.   I have tried everything including trying to re-pair which it wont do keep teling me various things to do nothing works.   




What is happening?????

[MarreFitbit · Accepted solution]

Hi there, @CerealBox. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, would you mind letting me know the steps you've tried so far? Also, please make sure you've tried all troubleshooting steps provided here Why won't my Fitbit device sync?