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Charge 5 - won't receive notifications

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

My Charge 5 has not received notifications of phone calls or text messages for several months. Anyone know why?

 

Moderator edit: updated subject for clarity

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yesterday - last edited yesterday

yesterday - last edited yesterday

Welcome to the Fitbit Community @nkremmel ! It's great to have you here!

Thanks for letting me know about your Charge 5 and to work on this together, may I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking these settings, give a try to the following:

  1. Forget your Charge 5 from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Force quit the Fitbit app and restart your tracker.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your tracker.

Hope this helps.

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