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Charge 5 won't respond at all

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‎08-06-2023 23:57 - last edited on ‎08-07-2023 06:12 by Fitbit Moderator

‎08-06-2023 23:57 - last edited on ‎08-07-2023 06:12 by Fitbit Moderator

My Charge 5 died completely on July 6, I have been trying to get answers / solutions / replacement since then. I have tried all the recommended fixes, nothing works.My unit was 16 months old, it should not have expired, just like so many others on this forum. Fitbit / Google stand up and take responsibility for the damages you have caused. Replace at no cost to your loyal customers, all the non functioning Charge 5 trackers. Show that you are a reputable company.

Moderator Edit: Clarified subject

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‎08-07-2023 06:14 - edited ‎08-07-2023 06:19

‎08-07-2023 06:14 - edited ‎08-07-2023 06:19

Hi there, @mitchtl. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before posting here. 

I've seen you contacted our Support Team before posting here and they've already assisted you.

Nevertheless, please note our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your device was out of the warranty period, and therefore was not eligible for repair or replacement, we wanted to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


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