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Charge 5 won't respond or charge

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‎11-03-2023 17:52 - last edited on ‎11-04-2023 03:43 by Fitbit Moderator

‎11-03-2023 17:52 - last edited on ‎11-04-2023 03:43 by Fitbit Moderator

I have a charge 5 that is not even 2 years old and is not working properly.  Battery says 100% then dies a few minutes later. Put on charge and it says battery amount that isn't correct. This is the worse fitbit I have ever owned and I would not recommend. Its wasn't cheap to buy so expect it to last longer than a year and a half. Now have an x on the screen and won't do anything.  Obviously there is an issue with the charge 5 as I have seen other reports.

Moderator Edit: Clarified subject

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1 REPLY 1

‎11-04-2023 03:55

‎11-04-2023 03:55

Hi there, @Shirlgirl18. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Charge 5. I understand how you must be feeling about this whole situation. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We hope to get you back on track soon!

Maria | Community Moderator, Fitbit


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