A few days ago my screen stopped responding to taps. It still lights up, but I can't toggle through the stats or look at any screen except the clock screen. I contacted Support and tried the reset and also tried to change my clock face. Neither worked. Surprise, surprise, my fitbit is just out of warranty. I bought it in March of last year and contacted support regarding this issue a few days ago. I have been a loyal FitBit customer for many years. This is my 6th or 7th tracker to be replaced. They always seem to last until just outside of the warranty period. I have been offered 35% off of a new tracker, but I think I am going to switch companies. Trackers should last for more than a year. I made sure to take care of this one. I hardly take it off, but it hasn't been dropped or banged against anything. The premium features are a joke and not worth the price per year that fitbit is charging. They took away the coolest feature in not having challenges anymore. I finally wised up and bought the extended warranty through All State. Trying to file a claim has been a huge hassle, but I finally managed to do it. I wonder if they don't make it difficult so that people will just get so frustrated and give up. It sure felt that way, but I don't like to be cheated and persisted. I'm sad to go as I liked the Charge's features and the data it provides me. Other trackers are more expensive, but I am hoping that they will be more reliable and last longer.
Moderator Edit: Clarified subject
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