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Charge 5 won't show notifications

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‎11-20-2023 06:51 - last edited on ‎11-20-2023 10:08 by Fitbit Moderator

‎11-20-2023 06:51 - last edited on ‎11-20-2023 10:08 by Fitbit Moderator

Will not show text messages or phone calls.

Moderator Edit: Clarified subject

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Accepted Solutions

‎11-20-2023 10:10

‎11-20-2023 10:10

Hi there, @1Shine. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is not receiving notifications. I'll be glad to help you with this. 

As a first approach, I'd recommend checking if your Charge 5 is in sleep mode. When sleep mode is on:

  • Notifications, goal celebrations, and reminders are muted.
  • The screen's brightness is set to dim.
  • The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
  • The sleep mode icon illuminates in quick settings.


If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎11-20-2023 10:10

‎11-20-2023 10:10

Hi there, @1Shine. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is not receiving notifications. I'll be glad to help you with this. 

As a first approach, I'd recommend checking if your Charge 5 is in sleep mode. When sleep mode is on:

  • Notifications, goal celebrations, and reminders are muted.
  • The screen's brightness is set to dim.
  • The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
  • The sleep mode icon illuminates in quick settings.


If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-20-2023 10:14

In response to MarreFitbit

‎11-20-2023 10:14

Thank you. My Charge 5 is now working.
Best Answer

‎11-20-2023 11:06

In response to 1Shine

‎11-20-2023 11:06

@1Shine Awesome! I'm glad to hear that your Charge 5 is working fine now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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