Charge 5 won't show the correct time

[bball209]

My Fitbit Charger 5 stopped working.  I reset it twice and now it works except it is 16 hours behind.  How can I get it to show correct time and date?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @bball209. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? 

Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

[bball209]

Thank you. Turns out my sync was incomplete. Followed your instructions and now have correct date and time. Appreciate the advice!

Sent from my iPhone

[MarreFitbit]

@bball209 Awesome! I'm glad to hear you're back on track. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!