Charge 5 won’t start after sync

[Kparks23]

The time was off on my charge 5, so I synced. Then the Fitbit logo appeared but device became unresponsive. I recently charged so I know it’s not the battery. Currently at a black screen, I’ve been trying to get it to restart using the charging cord button, pressing 3 times to no avail. The Fitbit vibrates when I press the button on the charger. Any advice? 

[MarioSFitbit]

Hi @Kparks23 and warm welcome to the Community. 

I appreciate your message, and I'm sorry to hear that you are experiencing some troubles regarding your Charge 5. 

This is definitely not the experience we want for our customers, and I can understand your feelings about this situation. Could you please confirm if your performed these steps: 

Sync your device: How do I manually sync my tracker or watch?

(If a firmware update message appears here, please follow the steps: How do I update my Fitbit device?)

Restart your device: How do I restart my Fitbit device?
(Please confirm if you performed the charging cable restart procedure as explained in the help article). 

Change the clock face: How do I change the clock face on my Fitbit device?
(Please choose a Fitbit clock face). 

[Kparks23]

Yes, I have tried all of the listed steps to restart my fitbit after I
manually synced my fitbit

[MarioSFitbit]

Hi @Kparks23 and welcome back to the Community. 

Thank you for your confirmation. I'm sorry to know that the situation still persists. 

Since you have performed all the recommended troubleshooting steps, I suggest you contact support, since they have more tools in order to find your options. What can we help with?

[Kparks23]

Can you provide a phone number and/or email for support ?

[MarioSFitbit]

Hi @Kparks23 and welcome back to the forums. 

Thank you for your message. The suggestion to follow the link is because, after completing the third step, you will be able to choose your preferred contact option and your support file will be created.

You can choose to directly make a call or receive one, always through the completed link.