Charge 5 won’t swipe through menu

[Lou3434]

I can tap the screen and the time comes up, but will not swipe through the menus. I’ve done three 1 sec reset . Changed the screen type and won’t swipe through. Any advise? 

[EstuardoFitbit]

Hello there @Lou3434, welcome to the Fitbit Community. 

I'm sorry to read you have this issue with the Fitbit Charge 5 and thanks for all the steps you have tried. 

Considering that you have already tried the steps we used to suggest for issues like this, what I can do for you now is open a case with support. Please fill out this form and let me know when you have done with that. Our team will contact you as soon as possible. 

[seejay_abitfit]

I'm having the same problem ever since I upgraded the app a few days ago.  And I've done the soft reset and installed a new clock face.  Still no response.  I'm going to fill out a form as well

[Lou3434]

I got a response to do all the above again reset, clock face extra! The fit bit is still tracking as it’s syncing with the app. What infuriates me is that I can not turn off my alarm. As they have taken this function from the phone app I have to put it on charge and reset it every time. G