Charge 5 won't swipe

[Tom_asz]

I've had my Charge 5 since Feb 2023, pretty much only taking it off for charging. Yesterday, came back from football training I noticed that it struggled to wake up the screen, I have it set to double tap to wake.Had to do that a few times to wake up the screen, but once active, I get ZERO reaction to anything else, no swipe in any direction works, no tap. I tried to restart and follow all the usual advice (change clock face nonsense)? What else can I do except for chucking it into trash (seems to be recording data in the background but functionality wise... it's only just a flipping watch now...)

Update: Forgot to add, latest Android app version, latest firmware, battery well above 50% and charging fine.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Tom_asz. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not swiping in any direction. I understand where your concern is coming from, we're here to help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!