Charge 5 won't swipe

[hansvanholten]

My charge 5 was first bricked, it constantly restarted and did not work at all.

After a couple of weeks, I charged the watch, installed again the fitbit app on my Iphone  and it worked.

However, swiping does not.

I restarted the watch, changed the face but no solution.


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @hansvanholten. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not swiping. I will do my best to help you with this!

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

On a side note, may I know if your Charge 5 is not swiping at all? Is it only swiping left/right? Up/down?

[hansvanholten]

Dear Marre,

I restarted the watch and changed the clock face.

This did not bring anything.

The watch does not respond to swiping in all directions, however tapping works.

BR, Hans van Holten