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Charge 5 won't sync after the Fitbit app update

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‎01-30-2025 08:16 - last edited on ‎01-31-2025 09:35 by Fitbit Moderator

‎01-30-2025 08:16 - last edited on ‎01-31-2025 09:35 by Fitbit Moderator

Last night (Jan 30th) Android updated software.  Now my charge 5 won't link with Fitbit app.  Any suggestions?

Moderator Edit: Clarified subject

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‎01-30-2025 14:37

‎01-30-2025 14:37

Hello @Rlborch 

Sorry to see you're having syncing issues with your Charge 5 after updating your Fitbit app.

This help page has the recommended troubleshooting steps to try when your Fitbit device won't sync (<-- click link).

Please let us know if you're still having issues after trying the troubleshooting steps.

Rieko | N California USA MBG PE

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