Charge 5 won't sync and time is not correct

[ButchSundanceNC]

My 1.5 year old Fitbit Charge 5 stopped syncing with my phone. I've followed all the reset and turn off advice.  Turned off both phone and watch, turned bluetooth on and off.  Watched countless videos and read other users suggestions. Nothing is working.  Any advice?  This is my second Fitbit that has had issues after about 1.5 years.  Is that really the life expectancy on these?  

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ButchSundanceNC. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not syncing. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Charge 5 and report it's not syncing anymore, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[Catzee]

I have exactly the same problem. 
My Charge 5 started doing this when I’d had it about 23 months. 
It doesn’t hold its charge more than two days, develops a black screen, if I charge it I get the wrong time etc. 

I have tried all the steps that others have suggested but it still continues to have the problem. 

[ButchSundanceNC]

Thank you!  I submitted a request form. I really appreciate your quick response.