Charge 5 won't sync anymore

[Jlrrob]

We have done the reset several times to no avail. Cleaned contacts. The Fitbit app no longer finds the device to sync. What is the next step?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Jlrrob. Welcome to the Fitbit Community Forums. Thanks for taking the time to troubleshoot the issue with your Charge 5 before reaching out. 

As per the description of your post, it seems like your Charge 5 is having battery issues. If you've tried charging your Charge 5 for more than 2 hours but to no avail, please make sure you've followed all tips and recommendations provided here Why ins't my FItbit device's battery charging?

If the above doesn't work, connect your Charge 5 to the charger and try the following (while it's connected to the charging cable and even if some of them you've tried already):

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.