Charge 5 won't sync anymore

[Floofy5235]

My Fitbit won't sync as of this morning.  I did all the things recommended and it's not working.  Help!

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Floofy5235!

Sad to hear that you have an issue syncing your Charge 5. Please have a closer look here to hopefully get things fixed:

Why won't my Fitbit device sync? 

I'll keep my fingers crossed.

[NoCatsWithoutTS]

Same for me, and I already did everything from your article. It’s probably due to the update that was pushed this week (I only update once a week, on Sundays).
Now the charge 5 still thinks it’s yesterday, even though the date and time displayed on the watch are correct, none of my alarms worked this morning and the steps and stats are continuing from yesterday instead of having been reset. 
If that helps, when I try to sync, the sync stops right in the middle, every time. 

[Floofy5235]

I already did all of those things and it still won't sync.

[MarreFitbit]

Hi there, @Floofy5235 @NoCatsWithoutTS. Welcome to the Fitbit Community Forums. Thanks for confirming that you've tried all the troubleshooting steps recommended by @Talahthas. Let's see what else we can try!

As our last resort, I'd recommend trying the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

[Floofy5235]

Thanks, I did all of that and it's still not syncing.  My phone finds the Fitbit, the Fitbit displays the four digit code, I type it in my phone, and then nothing.  It won't pair.  

[Floofy5235]

My phone is a motorola one 5G UW if that helps.

Are we required to migrate our account over to Google to get it working again? @MarreFitbit 

Moderator edit: updated post. 

[RiekoC]

Hello @Floofy5235 

As far as I know, you shouldn't have to migrate your account to Google for your phone and Charge 5 to sync. 

[Floofy5235]

@RiekoC  I migrated my account over to the new Google account sign in, and then my Charge 5 paired and synced no problem.  

[NoCatsWithoutTS]

I had a similar problem but with an iPhone 13 (iOS 17). I didn't migrate to google as I didn't want to. The only thing that worked was restarting the fitbit watch using the charging cable method:

- plug the watch,

- press the button on the cable (near the USB port) three times within 8 seconds,

- then the fitbit watch *actually* restarts and starts charging again.

I lost some data from the day before and all the data from that day, I'd say I lost the last 24hrs of data (steps, etc) or so, but I still had data from after my last sync. I sync once a week, and I had around 6 days back ok and a little more than 1 day (the most recent one) deleted.

I had to do the restart a few times, then I also had to sync a few times in order to get the most data back. Note sure that helped, but I connected my fitbit to my laptop instead of pluggin it in the wall.

It's important for people who don't have any battery left in their fitbit to try this cable restart method, as the battery % displayed on the fitbit was not correct (it stayed at 82% for me but once the fitbit started actually charging, it said 49%) and the fitbit doesn't charge AT ALL until you've managed to actually restart it. It's like the cable doesn't recognize the device. 

Restarting from the fitbit itself using the Settings menu doesn't work at all, the screen goes black but there is no logo/vibration.

I spent hours on this, only to learn that this update has been slowly rolling out since July, and fitbit has not done anything to fix it despite an increasing amount  of complaints!!!! The only thing they do is give a voucher to people if and only if their warranty is still valid. This is simply unacceptable, especially because many people will believe their fitbit is broken when it's not. They'll end up in landfills just because fitbit chose not to pull their update and fix it