Charge 5 won't sync anymore

[Beejhs]

Charge 5 and app are not syncing

Moderator Edit: Clarified subject

[CarlJac]

Same for me and my Charge 5

[HerbalT]

I am having difficulties also since the new interface.   I go into settings and can do it from there but thats a pain

[MarreFitbit · Accepted solution]

Hi there, @Beejhs @CarlJac  @HerbalT. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach, I'd recommend following the troubleshooting steps provided here Why won't my Fitbit device sync?

If the above doesn't work, please try these steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

[Beejhs]

I finally contacted tech support and they had a similar answer that you gave and it’s working properly now. 
Reset Fitbit then reinstall it as if a new device!! Then turn phone off and on again.

[MarreFitbit]

Hi there, @Beejhs. Thanks for stopping by in the Fitbit Community Forums. I'm glad to hear that your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Have a nice day!