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Charge 5 won't sync anymore

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‎04-01-2024 11:18 - last edited on ‎04-01-2024 12:27 by Fitbit Moderator

‎04-01-2024 11:18 - last edited on ‎04-01-2024 12:27 by Fitbit Moderator

Charge 5 won't sync

Moderator Edit: Clarified subject

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‎04-01-2024 11:23

‎04-01-2024 11:23

Hello @50dj 

This help article has the recommended troubleshooting steps to try: Why won't my Fitbit sync? (<-- click link).

Hopefully, the troubleshooting steps will get your Charge 5 to sync with your Fitbit app. Please let us know how it goes.

Rieko | N California USA MBG PE

Best Answer

‎04-01-2024 12:29

In response to RiekoC

‎04-01-2024 12:29

Hi there, @50dj. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is no longer syncing. We're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Thank you so much for your help @RiekoC! 

Maria | Community Moderator, Fitbit


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