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Charge 5 won’t sync for 2 days

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‎02-17-2022 11:42 - last edited on ‎02-19-2022 15:45 by Moderator Alum

‎02-17-2022 11:42 - last edited on ‎02-19-2022 15:45 by Moderator Alum

What happened? Charge 5 won’t sync for 2 days, all of sudden battery went from 98% to 1%. Not tracking anything.

 

 


Moderator edit: subject updated for clarity

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3 REPLIES 3

‎02-19-2022 15:44

‎02-19-2022 15:44

Hi, welcome back to the Community forums, @Caroltav. 

 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.

 

Before considering other options, I recommend that you try restarting the device using the three pulse restart method described here below: 

 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Keep in mind that you need to sync through the Fitbit app and not through the Bluetooth settings on your phone. In addition to the restart, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

 

Regarding the problem with the battery draining too fast, the restart should be of help as well, but make sure to follow the steps provided in this article as well to improve the battery life. 

 

I'll be around.

Davide | Italian and English Community Moderator, Fitbit


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‎05-25-2022 01:19

‎05-25-2022 01:19

Is your screen flickering too?  I reset mine and let it charge but my screen is flickering.  Still won’t sync. Looks like it’s going to die. 

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‎05-25-2022 01:29

In response to LPA05

‎05-25-2022 01:29

Ok, I reset the Charge, the App and my phones. I turned off Bluetooth, turned it back on and it synced for the first time in 2 days.  Weird.  Let’s see if it works all day today. 

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