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Charge 5 won't sync or charge

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‎04-28-2023 13:35 - last edited on ‎01-20-2025 12:47 by Fitbit Moderator

‎04-28-2023 13:35 - last edited on ‎01-20-2025 12:47 by Fitbit Moderator

My charge 5 that was replaced a couple months ago isn't taking a charge and won't sync to my phone.Getting really tired of your product not working.

It's showing my steps on the charge 5,but keeps putting other steps on it like it wants to go from Thursday to Friday.

Need to know what to do.

Thank you.

Donna F.Viverito

 

 

Moderator Edit: Clarified subject

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‎04-29-2023 05:35 - edited ‎06-29-2023 04:44

‎04-29-2023 05:35 - edited ‎06-29-2023 04:44

Hi there, @Canadafay. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issues with your Charge 5.

As a first approach, please restart your Charge 5 and then, attempt to sync. If it's still not syncing after the restart, please follow the tips and recommendations provided in this help article Why won't my Fitbit device sync? 

Once you manage to solve the syncing difficulties, let's troubleshoot the issue with the battery by attempting these suggestions. 

Maria | Community Moderator, Fitbit


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‎04-29-2023 06:47

In response to MarreFitbit

‎04-29-2023 06:47

HelloI tried those steps last night and it still won't sync with my phone and charging has to be done on a daily basic.My son has one and he has no issues at all, But this is my 2nd charge 5 and still the charging issues,Now not syncing to my phone.Makes me sorry that I gave up the Charge 2 had no issues with that at all.
Thank you.
Donna F. Vverito
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