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Charge 5 stopped working

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‎04-28-2023 11:33 - last edited on ‎01-20-2025 12:47 by Fitbit Moderator

‎04-28-2023 11:33 - last edited on ‎01-20-2025 12:47 by Fitbit Moderator

Hello everyone 

 

My charge 5 suddenly stopped working couple days ago and Fitbit team sent me a 35% discount on Fitbit products. 
my annual membership was renewed few hours ago before receiving the resolution from Fitbit team. 
now I have a subscription till April 2024 and a Fitbit device that doesn’t work. 

as I can see on the forum A LOT of people are having the same issues. 
can someone tell me what we can do ?

a measly 35% discount for a product that fails randomly is not acceptable to me. 

 

thank you 

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‎04-29-2023 10:54

‎04-29-2023 10:54

It would help if we knew exactly what issues you were facing.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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