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Charge 5 won't sync or update

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‎05-01-2023 11:05 - last edited on ‎05-01-2023 12:36 by Fitbit Moderator

‎05-01-2023 11:05 - last edited on ‎05-01-2023 12:36 by Fitbit Moderator

So I got my new charge 5. So far a big mistake. I got on the support site and learned to restart my blue tooth. Done. I learned to restart my Fitbit. Done. The App on my Iphone still says to update tracker. Press the Update button. Accept the terms, Same message: " An unexpected error occurred Please try again.

 

NOTHING gets this done. Anyone got any ideas other than the restarts? Thanks

 

Update: Additional note: Seems to be hung up syncing Apps. Gives a message We were unable to update/install one or more apps. Please try again.

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎05-01-2023 12:38

‎05-01-2023 12:38

Hi there, @FBH99. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before posting here. 

 

I've seen you contacted our Support Team today and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎05-01-2023 12:40

‎05-01-2023 12:40

Oh yes, all you have to do is to reset your phone.

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