Charge 5 won't sync properly after the update

[BobRandolph]

Ever since I got the new App I have just had one problem after another.  Now my Fitbit won’t sync.  I have followed all the online help to no avail.  I have slept nearly 9 hours the past few nights and I have gotten slept scores in the 50s because it states I wake up at 5 am each morning.  My REM sleep is 5 minutes despite averaging 60 minutes a night since 2015.  I got a response from a Fitbit rep that I might not be well!   What’s not well is the new App.  BRING BACK THE OLD APP.  The new one is a piece of &@$!   

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @BobRandolph. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out.  I understand how you must be feeling. 

If you haven't done so yet, I'd recommend trying the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

After trying the above, please keep an eye on your Charge 5 and see if it starts tracking and syncing your sleep data accurately.