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Charge 5 won't sync properly after the update

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‎11-13-2023 22:39 - last edited on ‎11-14-2023 01:57 by Fitbit Moderator

‎11-13-2023 22:39 - last edited on ‎11-14-2023 01:57 by Fitbit Moderator

I'm still having issues with my Charge 5 tracking my steps and not synching.  I've had days in which it indicated I have only two or three hours of sleep!  It only synchs every other day.  I have an iPhone. I have spoken to a tech and following the instructions to fix the problem.  It started after the last update a month or two ago.  Unfortunately, with the directions given to "fix' the problem and even getting a "replacement" tracker didn't resolve the issue.  I'm now looking at the Apple Watch as a replacement.  

Moderator Edit: Clarified subject

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