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Charge 5 won't sync properly

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‎10-30-2023 10:26 - last edited on ‎10-30-2023 12:04 by Fitbit Moderator

‎10-30-2023 10:26 - last edited on ‎10-30-2023 12:04 by Fitbit Moderator

My old fotbit died, so took my husbands unused charge 5 and attached to my account. Took several tries but got it! It is showing some basic data, steps etc, but won't sync with exercise. Etc. Any suggestions please?! Thanks 

Moderator Edit: Clarified subject

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‎10-30-2023 12:06

‎10-30-2023 12:06

Hi there, @Nickil. Welcome to the Fitbit Community Forums. I'm sorry to hear that the Charge 5 is not syncing. I'll be glad to help you!

If you haven't done so yet, please follow the steps provided here Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎10-30-2023 12:06

‎10-30-2023 12:06

Hi there, @Nickil. Welcome to the Fitbit Community Forums. I'm sorry to hear that the Charge 5 is not syncing. I'll be glad to help you!

If you haven't done so yet, please follow the steps provided here Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-30-2023 13:03

In response to MarreFitbit

‎10-30-2023 13:03

Thank you! Went through the list and did a phone update, all good now! Many thanks!!

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‎10-30-2023 17:49

In response to Nickil

‎10-30-2023 17:49

@Nickil Awesome! I'm glad to hear that the issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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