Charge 5 won't sync unless I reset it

[FB4TP]

Hi,

My charge 5 requires to be reset every day in order to sync. If I don't reset the watch the sync fails. As soon as it's reset, boom! It syncs as it should.

Thoughts?

Firmware 57.20001.188.58

Samsung Note 20U N986BXXSAHXB1

Fitbit app 4.12.1 (110039540)

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @FB4TP. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not syncing smoothly. I will do my best to help you with this!

As a first approach, I suggest following the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

If the issue persists, please try the steps below in the order listed: 

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[FB4TP]

Thanks. I'll give all of that a try and report back @MarreFitbit 

[MarreFitbit]

@FB4TP You're very welcome!  I will be around if you need further help. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!