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Charge 5 won't sync with iPhone 11

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‎11-26-2022 10:58 - last edited on ‎11-26-2022 12:15 by Fitbit Moderator

‎11-26-2022 10:58 - last edited on ‎11-26-2022 12:15 by Fitbit Moderator

Neither my wife nor I have been able to sync since yesterday.  She is charge 4 iPhone 8..  I am charge 5 iPhone 11.  The app doesn’t respond and shows a lot of blank space where data belongs.  The fitbits appear to be functioning okay.  The website either misdirects me or tells me my ip address is banned. 

 

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎11-26-2022 12:50 - last edited on ‎09-19-2024 05:19 by Fitbit Moderator

‎11-26-2022 12:50 - last edited on ‎09-19-2024 05:19 by Fitbit Moderator

Welcome to the Community, @Stephen.Cuzzone.

Thanks for the details provided. I'm sorry you and your wife are having this issue and just to confirm, have you tried the steps described in this help article? If you have but the issue persists, please try reconnecting your tracker to the Fitbit app with the following steps:

  1. Forget your Fitbit device from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby and take your wife's Charge 4 to another room.
  3. Reboot your phone and restart your tracker.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select your Fitbit device, tap Replace Device and follow the on-screen instructions.

In regards to your online dashboard, let me explain the issue might be related to your IP address and should resolve within 48 hours. If you still can't log in by then, let me know so I can investigate further.

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0 Votes

‎11-26-2022 14:07

In response to LizzyFitbit

‎11-26-2022 14:07

I followed the instructions. When I try to accept the privacy policy, I
get a pop up Error - an unexpected error occurred. Please try again later.

I’m stuck.
Best Answer

‎11-27-2022 17:29

In response to Stephen.Cuzzone

‎11-27-2022 17:29

Both came back all by themselves this afternoon.  I restarted the phones, turned Bluetooth off and back on and saw a request to pair.  

Best Answer

‎12-18-2022 16:35 - last edited on ‎09-19-2024 05:19 by Fitbit Moderator

In response to Stephen.Cuzzone

‎12-18-2022 16:35 - last edited on ‎09-19-2024 05:19 by Fitbit Moderator

@Stephen.Cuzzone It's good to see you here again.

That's great news. I'm glad this got sorted out and thanks for sharing the steps tried on your own. By the way, let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience. I hope you can keep crushing your goals!

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0 Votes