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Charge 5 won't sync with my Android phone

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‎10-28-2024 12:28 - last edited on ‎10-29-2024 05:03 by Fitbit Moderator

‎10-28-2024 12:28 - last edited on ‎10-29-2024 05:03 by Fitbit Moderator

Charge 5 won't sync. Tried all the usual suggestions. Will sync on iOS devices. Apparently this is a know issue.

Will you push an update and messages when resolved, rather than forcing me to update repeatedly until fixed?

Moderator Edit: Clarified subject

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‎10-29-2024 05:06

‎10-29-2024 05:06

Hi there, @Lwink23. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that you are being affected by this issue. I understand your concern.

As you already know, we’re currently investigating a syncing issue affecting some Android users. We will let our users know more about this as soon as we have any further updates. 

Thanks for your patience while we work on a fix.

Maria | Community Moderator, Fitbit


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