Charge 5 won't sync with phone

[lmstk]

My Charge 5 completely discharged overnight.  I can charge it and my phone says it is connected and has synced, but date and time wrong on watch.

Moderator edit: format

[DavideFitbit]

Hi, thank you for all the details about the inconvenience you experienced with your Charge 5, @lmstk.  

Before considering other options, please make sure your phone meets the requirements listed here. Keep in mind that your Charge 5 may show an incorrect time if it hasn't synced or if it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're using to sync your data. If you haven't done so already, please try removing the Bluetooth connection between your phone and your Fitbit device:

• On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
• Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Charge 5 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now. If the issue persists, please see Why won't my Fitbit device sync? 

In addition, please complete a three pulse restart and let me know if you continue to experience the same behavior afterwards: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Hope this helps, I'll be around.  

[lmstk]

I finally got the fitbit to sync with my phone prior to getting your
email. I am not sure why it totally discharged the battery Wed 11/16/22.
It recharged on Thurs am quickly and there was a notification that I needed
to update the software. I had a terrible time getting the software
uploaded and the Charge 5 syncing with my phone. Frankly I am unsure what
I did if anything to fix the problem, but it is all working now. My
concern is that this was a christmas gift last year and so I am very close
to my warranty expiration. If I continue to have problems, I want to
preserve my ability to exercise my one year warranty.

[DavideFitbit]

@lmstk Thanks for taking the time to share this update. It's great to know that your device is working properly again. 

If you continue to experience any issue, don't hesitate to get in touch with us or the Customer Support team for further assistance. 

See you around in the Community.