Charge 5 is losing charge quick

[Trevnune1]

My Charge 5 is losing charge quick this is a replacement already. My first Charge 5 would not charge up. This replacement is losing charge quickly.  And when i  hook up to charge it up . It does not show that it is in charging mode.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Trevnune1.

I appreciate all this information that you've shared about the inconvenience that you've been having with your Charge 5. 

Before considering other options, please make sure that you've followed the steps provided in this article. In addition, try to perform a restart following the steps listed here below, this has been useful for other users experiencing something similar: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after one or two days. Keep in mind that some of the feature that can drain the battery more rapidly are: 

• Built-in GPS (Charge 5 can have a battery life of up to 4 day when using this feature regularly, or up to 5 hours if you use it continuously).
• Always-on display (Charge 5 can have a battery life of up to 3 days when using this feature). 
• Using an SpO2 clock face (Fitbit points out in this article that you may have to charge your Fitbit device more often when collecting SpO2 data).

In case the battery is not charging at all, I also recommend that you follow the steps listed in this article. 

Hope this helps, I'll be around. 

[Trevnune1]

Thank you for your quick response. I did follow the instructions & did
reset it again. It is working again thank you

[DavideFitbit]

@Trevnune1 That's great news! Thank you for sharing this update. 

See you around in the Community.