Charge 5 won't sync with phone

[gustysg1974]

It is obvious that there are some major problems with Fitbit. Mine has not synced since the middle of March. I have reset it, including with the charger. I have contacted support and they have done nothing to help. Today at cancelled my subscription and told customer support I am switching to an Apple Watch since Fitbit has obvious problems that Google doesn’t want to fix or can’t fix. They gave absolutely no care. What’s the deal? I have used a Fitbit for several years and always liked the product, but now it seems like they just want people to switch to a different brand of tracker.

Moderator Edit: Clarified subject

[DramaQueenDiva]

Hi @gustysg1974 ,

I'm reporting your post to hopefully get you some moderator attention.  They should be reaching out to you soon.

[LizzyFitbit]

Hi there, @gustysg1974. @DramaQueenDiva Thanks for the heads up!

@gustysg1974 Thanks for the detailed information, and the steps tried on your own. I'm sorry you've had this situation with your Charge 5. This isn't the experience that we want you to have and your feedback is appreciated as it'll help us to improve our products.

While you've tried restarting your tracker, could you confirm if you've also exhausted the steps described in this help article? What is the error message displayed on the Fitbit app when trying to sync? What is the model of your phone?

[gustysg1974]

Thanks for the message. I have tried everything I have read on the forums and everything that Fitbit support has told me to try. I called the support line and got no help whatsoever. I am done with Fitbit. I have had nothing but problems with syncing the device this year and apparently I am not alone. There is an obvious problem with the software that Fitbit/Google refuses to acknowledge. Perhaps they just don’t want iPhone owners to use their technology. I cancelled my subscription to Premium and am planning to buy a Withings tracker watch. I am beyond done with Fitbit. I am disappointed that they did away with the community, with the challenges and now this. Whatever plans Google has for Fitbit, I will not be part of.

Sent from my iPhone