Charge 5 won't sync with the Fitbit app

[GuynVA]

Around 9:00 p.m. Thursday evening (06/15), Charge 5 is no longer syncing to the app. Does anyone know how to fix this or is there a workaround? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @GuynVA. Thanks for stopping by in the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

If you haven't done so yet, please see Why won't my Fitbit device sync?

[GuynVA]

Hi Maria,

Thanks for the response. The steps you provided didn't work. It just indicates that it's syncing but nothing happens. Anything other suggestions?

Eric

-------------------------------------

It’s not finding my device

Update: For some reason it's not connecting to Bluetooth. Can you tell me what the issue is? I'm getting frustrated.

[MarreFitbit]

@GuynVA Thanks for the details provided in your post above and the image attached. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[GuynVA]

I solved the issue. I restarted my Charge 5 and then it was able to connect to Bluetooth on my iPhone.

Eric

[MarreFitbit]

@GuynVA Awesome! I'm glad to hear you managed to solve the issue.

In case you have some spare time, I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!