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My experience with Customer Service and Fitbit Warranty Polices

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‎06-16-2023 23:04 - last edited on ‎06-17-2023 05:34 by Fitbit Moderator

‎06-16-2023 23:04 - last edited on ‎06-17-2023 05:34 by Fitbit Moderator

I bought myself a Charge 5 as christmas present last year. Last week, the screen started to malfunction. Searched the community for solution, tried restarting and the whole screen blacked out. Raised the case through live chat and was told a replacement will be on its way. It has been over a week and there’s no response. I send a follow up email and the case was closed!? What is going on here? Is this warranty fake?

Moderator Edit: Clarified subject

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‎06-17-2023 05:38

‎06-17-2023 05:38

Hi there, @RunningLian. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

Please note you were sent an email with the details and update about your case on June 8th. If you didn't receive this email, please make sure to check your spam or junk folder. 

Nevertheless, since you've wrote back to our team, please stay tuned to your inbox. Someone will reach out to you shortly!

Maria | Community Moderator, Fitbit


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