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Charge 5 won't sync yesterday's data

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‎04-27-2023 08:17 - last edited on ‎01-20-2025 12:43 by Fitbit Moderator

‎04-27-2023 08:17 - last edited on ‎01-20-2025 12:43 by Fitbit Moderator

Hi.  My charge 5 won't sync yesterdays data to my phone.  It is syncing today's and has always updated my phone.  Any ideas as to why and how I can correct?  

 

 

 

Moderator edit: updated subject for clarity. 

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‎04-27-2023 09:07

‎04-27-2023 09:07

I had this the other day.   I turned off my WiFi on my phone and when I turned it back on (WiFi) my Charge 5 would sync again.

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‎04-28-2023 12:03

In response to imblamy10

‎04-28-2023 12:03

Welcome to the Fitbit Community, @joeh0604. Thank you for your advise @imblamy10. I'm sorry to hear that your Charge 5 stopped syncing your data.

 

I noticed that you got in touch with our Support Team and received assistance. 

 

We look forward to get you back on track. 

Andrea | Community Moderator, Fitbitp>

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