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Charge 5 won't sync

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‎02-07-2023 10:41 - last edited on ‎02-10-2023 08:25 by Fitbit Moderator

‎02-07-2023 10:41 - last edited on ‎02-10-2023 08:25 by Fitbit Moderator

Day two of charge 5 not syncing!

 

 

 

Moderator Edit: Clarified subject

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‎02-10-2023 08:27 - edited ‎10-18-2024 05:34

‎02-10-2023 08:27 - edited ‎10-18-2024 05:34

Hi there, @Nilescat. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Charge 5. 

Please note the disruption with the Fitbit.com site and Fitbit services has been resolved. You should now be able to log into your account, sync and check your information.

Maria | Community Moderator, Fitbit


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‎02-10-2023 14:18

In response to MarreFitbit

‎02-10-2023 14:18

so is there an outage or something?   is till can't do anything?

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‎02-10-2023 15:18

In response to MarreFitbit

‎02-10-2023 15:18

Mine syncs but I don't get all the data in the App. Have tried all solutions in previous posts and it just won't collect HRV, spO2, breathing etc, as well as no sleep details (eg REM, deep sleep). Day 5 now, it's getting pretty ridiculous! Meanwhile we keep hearing things have been solved.

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‎02-10-2023 23:52

In response to Butser

‎02-10-2023 23:52

I’m having exactly the same issues - started yesterday.  It’s syncing, but no data, only recording steps - so frustrating.

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