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Charge 5 won't sync

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‎09-28-2023 07:09 - last edited on ‎09-28-2023 07:10 by Fitbit Moderator

‎09-28-2023 07:09 - last edited on ‎09-28-2023 07:10 by Fitbit Moderator

The last time my watch synced was before I upgraded the app.

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎09-28-2023 07:13

‎09-28-2023 07:13

Hello there, @Boggledorf. Thanks for stopping by in the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

To solve this issue, I'd recommend trying the troubleshooting steps provided here Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


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0 Votes

‎09-28-2023 07:21

In response to MarreFitbit

‎09-28-2023 07:21

To reproduce this issue, I suggest that you upgrade your app.  Listen, everything worked this morning until minutes before the upgrade.  I know you have extensive steps to go through.  You have a vowel misunderstanding.  This is a 'U' problem, not an 'I' problem.  What has changed is the upgrade.  If your upgrade makes all of your users wander through your Why won't my Fitbit device sync? page, that is not helpful.  The least you can do is post the instructions to downgrade to the working app.

Best Answer

‎09-28-2023 07:23

In response to Boggledorf

‎09-28-2023 07:23

I did go to your page, which describes the old app.  Step two (press and hold on the app and pull down) does nothing.  What a surprise.

Best Answer