help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-09-2023 01:13

‎09-09-2023 01:13

My charge 5 has stopped syncing. I've performed all the suggested actions still no result. Any suggestions? 

Best Answer
5 REPLIES 5

‎09-09-2023 04:17

‎09-09-2023 04:17

Same here, again... a few weeks ago I reinstalled the android app on my phone,  and I did the same yesterday. 

However, today, again it is not syncing...

Best Answer

‎09-09-2023 05:22 - edited ‎09-09-2023 05:24

In response to EM84Breda

‎09-09-2023 05:22 - edited ‎09-09-2023 05:24

Welcome to the forums @IneyR @EM84Breda 

Thank you for sharing the inquiry regarding your Charge 5, and for trying to fix it through the steps suggested before.

Although I know you have already done these steps before, please try the following the steps in this order that have been useful for other users: 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Best Answer
0 Votes

‎09-09-2023 06:26

‎09-09-2023 06:26

I had the same problem last week ( 4th time this year) Tried everything. Restart several times and at last it worked. My experience is that you need a lot of patience. If nothing helps let it rest an hour or more and trie restart again. Restart via charge 5 itzelf or via the loaing unit. Try 3 pushes. 

Succes

 

Best Answer

‎09-12-2023 08:35

In response to Pleuntje

‎09-12-2023 08:35

@Pleuntje, it's good to see you participating in the community.

I really appreciate your time and the help that you are providing.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Best Answer
0 Votes

‎09-14-2023 07:07

In response to ManuFitbit

‎09-14-2023 07:07

No, this ain't working for me. 

I just uninstalled the app again. After reinstalling it is working again. 

It seems this error occurs when I map my hikes with GPS tracker, after when I want to see the details in the app then it is not syncing.

KR  Eef

Best Answer