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Charge 5 won't sync

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‎11-06-2023 07:10 - last edited on ‎11-07-2023 07:58 by Fitbit Moderator

‎11-06-2023 07:10 - last edited on ‎11-07-2023 07:58 by Fitbit Moderator

Not syncing

Moderator Edit: Clarified subject

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3 REPLIES 3

‎11-06-2023 08:39

‎11-06-2023 08:39

Same here. Also went from 98% charge yesterday to 28% this morning. 

I've done a restart, turned Bluetooth off/on again, closed and reopened the app. Seems to be going downhill REAL fast since Google takeover..

Best Answer

‎11-06-2023 12:00

‎11-06-2023 12:00

Hello @Cspencer5119 

This help page has the recommended troubleshooting steps to try: Why won't my Fitbit sync (<-- click link)

A few users have noted that they needed to turn their Wi-Fi off and on for their device to sync. 

 

Rieko | N California USA MBG PE

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‎11-07-2023 08:03

In response to RiekoC

‎11-07-2023 08:03

Hi there, @Cspencer5119. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 isn't syncing. We'll be glad to help you!

To better assist you, would you mind confirming whether you tried the troubleshooting steps provided by @RiekoC? 

@SunsetRunner Thanks for stopping by! I understand how you must be feeling regarding the issues with your Fitbit device. I appreciate you've taken the time to troubleshoot them prior to posting here. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 We hope to have you back on track soon!

Maria | Community Moderator, Fitbit


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