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New Charge 5 won't charge

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‎11-06-2023 15:47 - last edited on ‎11-07-2023 08:29 by Fitbit Moderator

‎11-06-2023 15:47 - last edited on ‎11-07-2023 08:29 by Fitbit Moderator

My very VERY new Charge 5 is turning off and stuck at 1% charge. and yes I've reset it and restarted it (side  button), used different power points. It doesn't need cleaning. The thing won't charge. 

Moderator Edit: Clarified subject

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‎11-07-2023 08:31

‎11-07-2023 08:31

Hi there, @Rozaren. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your newly Charge 5 isn't charging. I appreciate you've taken the time to troubleshoot this issue before reaching out. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

We hope to get you back on track soon. 

Maria | Community Moderator, Fitbit


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