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Charge 5 won't sync

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‎01-09-2024 08:58 - last edited on ‎01-09-2024 09:17 by Fitbit Moderator

‎01-09-2024 08:58 - last edited on ‎01-09-2024 09:17 by Fitbit Moderator

My Fitbit charge 5 won’t sync to my phone/app. I was having this issue and then noticed I need updates a little over a week ago and it all synced up then a few days later it stopped syncing and won’t even when I go in the app to do it manually. I checked and there are no updates for the watch or the app. 


Moderator Edit: Clarified subject

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1 REPLY 1

‎01-09-2024 09:20

‎01-09-2024 09:20

Hi there, @Amb97. Welcome to the Fitbit Community Forums. It's sad to hear that your Charge 5 is still not syncing despite the steps you've done so far. I'll continue helping you with this. 

If you haven't done so yet, I'd recommend checking this help article for more troubleshooting steps Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


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