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Charge 5 won't sync

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‎03-07-2024 17:34 - last edited on ‎03-08-2024 03:19 by Fitbit Moderator

‎03-07-2024 17:34 - last edited on ‎03-08-2024 03:19 by Fitbit Moderator

My charge 5 will not sync to my phone.

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-08-2024 03:19

‎03-08-2024 03:19

Welcome back to the Fitbit community, @pkr1254!

Sad to hear that you're having issues syncing your Charge 5.
In case you've just switched to a new phone, please make sure it matches Fitbit's current system requirements as mentioned here:

Fitbit System Requirements 

If it does, please take your time having a closer look here for possible troubleshooting to hopefully get things fixed:

Why won't my Fitbit device sync? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎03-08-2024 03:24

In response to Talahthas

‎03-08-2024 03:24

Hi there, @pkr1254. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is no longer syncing. We're here to help! @Talahthas Thank you so much for your input! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎03-08-2024 05:38

‎03-08-2024 05:38

It just took me 15 tries to get the Charge 5 to sync to my iPhone. Reboots, resets and all steps provided did nothing. 

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