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Failed while swimming?

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‎03-07-2024 19:26

‎03-07-2024 19:26

My Charge 5 died today while swimming laps. I thought it was safe to do that. Swimming is one of the exercises listed. Am I wrong? Should I not have selected “swimming” as my exercise and then went swimming?

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‎03-08-2024 03:14

‎03-08-2024 03:14

Welcome back to the Fitbit community, @SunsetRunner!

Sad to hear that you're having an issue with your Charge 5.
Though your device is meant for swimming an tracking your swim exercises, there are some things to consider when using it for that purpose, as mentioned here:

Can I swim or shower with my Fitbit device? 

As there's always the possibility of a manufacturing issue I'd suggest contacting Fitbit support to see what they can do for you:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎03-08-2024 06:05

In response to Talahthas

‎03-08-2024 06:05

It is supposed to be waterproof.  I wear mine pretty regularly for surfing and for windsurfing and also when taking a shower.  However, I've learned that you don't want to hold it deep underwater for any significant length of time.  I ruined one once by holding it about a meter down for maybe 30 seconds.

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