Charge 5 won't sync

[NigelDeano-57]

I have been advised by the call centre that Android phones and Fitbit syncing have a problem which could take up to two weeks to fix. 

I have wasted hours trying all of the suggestions and taking the phone to a specialist shop to sync . Nothing worked so I assumed the Charge 5 was faulty only for the call centre to advise of the problem.

A simple message from the centre would seems obvious and save everyone's time.

Moderator Edit: Clarified subject

[KimJ59]

Tried the updated app and still no luck.  Getting frustrated to say the least. 

[simkennedy]

Yes, 4.28.2 not working for me either- still doing the same when trying to pair with a Samsung phone.

I suspect they'll eventually just give up and say the device is not supported. I bought a Charge 6 as replacement last week thinking my Charge 5 was the problem and that has been a monumental waste of money. What a joke, I am not sure they really care though- if they did they would have kept us updated!

[Edwery]

I confirm what all the others are saying - the fix has not solved the problem for me. I tried all the steps suggested.

[BrendaB61]

I went back and retried everything, as well. I did even try uninstalling and reinstalling the Fitbit app. I was excited when I did that because it appeared to be working. It even said it found my Charge 6 and to check my phone for the 4 digit code. The phone would never get the code, however. I followed the steps given for it not working.  None of that worked either, and eventually I started getting the "something went wrong" box again. Ugh!

[Dolphin15]

After updating the Fitbit App, restarting both my phone and Fitbit, it still does not pair.  Continues to say an app is needed.  Same problem.  I tried uninstalling the app and reinstalling it.  Same problem.  This is NOT  fixed, despite what the Fitbit people are saying.  It would be bettet to go back to the app version that worked!!

[muminitaly]

I have updated my app to 4.28.2 and it has made no difference. Have tried all the advice given but the app either cannot connect or sync with my tracker.

[RiekoC]

Hello @ManuFitbit 

Please see the replies after your post from yesterday. The users are reporting that version 4.28.2 didn't fix the syncing issue.

Please let support know that the issue hasn't been resolved with the 4.28.2 update.

Thank you in advance.

[iwhitman2055]

I got my Inspire 3 set up on my Samsung Android tablet. If rather have it
in my phone, but this is better than nothing.

The indication that it might work was when the app asked me to enter the 4
digit code displayed on the fitbit device.

[Rhosddu1]

I updated my Samsung Android tablet to the new version of the app then got it to pair to my Fitbit Charge 6. It took a while but the pairing pass code worked. I've always paired to my phone before.

I synced the two devices but unfortunately it's only synced today's steps and heart rate but there are no other details. It has also failed to transfer any data between last Monday when I last synced the C6 to my phone and today. 

My android phone still won't pair to the Charge 6 so it's very odd how one works but the other one doesn't.

[Rhosddu1]

It's very strange now. The app on my phone says it couldn't pair to my Charge 6 and there is a message that says "to sync reliably, let Fitbit link to your Charge 6". It doesn't show any steps for today.

When I click the device icon, it takes me to the devices screen where it says "Connected to Fitbit Charge 6", shows the correct battery life and the correct number of minutes when I last synced my tablet.

If the phone Fitbit app is picking up data then it must be syncing some data even though it says it isn't. Confusing.

I give up!

[SnowySpring]

Yes, we are all living in hope that we see the prompt to enter the 4 digit code. 

Glad you've found a temporary solution.  

[WirelessNutt]

Hello. RiekoC's link to Support helped immensely! I have a FitBit Premium account, those without might not receive the same level of support I did. I was able to chat almost immediately with a representative. I have a Charge 5, with a Moto G Power and 4.28.2 wasn't easy to set up. I tried so many things that there is no clear simple report I can give but I will summarize best I can what my experience was. To be clear, I uninstalled the FitBit App then downloaded the 4.28.2 app that came out Oct 29th from the Play Store and opened the app. I believe that is what people are referring to as a MANUAL INSTALLATION. The setup began and it went through but stalled at the Blue Tooth Connections screen. From there, I had to delete ALL the devices from within the FitBit App (Tap Devices, Tap the device, use the trash icon). Then FitBit wanted me to connect the Charge 5 to it's charger and leave it. At that point, something weird happened. I usually get a % Charge screen but this time no matter what I did it would not show me that charging screen. FitBit in the meantime changed to a help screen, that was actually helpful. It suggested I restart the Charge 5, and turn bluetooth off and on again. I reconnected the Charge 5 charging cable and the % charging screen appeared. From there all the prompts succeeded and FitBit 4.28.2 now syncs with my Moto G Power Android 11 phone.

[Edwery]

Following advice from fitbit, I have now installed version 4.28.3 (110133304) and my fitbit has synced with my galaxy a13 phone correctly. Kudos to them for solving it, hope it works for others

[iwhitman2055]

Yes! Update 4.28.3 and my Samsung A13 syncs with my Inspire 3.

[RiekoC]

Hello @NigelDeano-57 , @kos2 , @WirelessNutt , @SnowySpring , @Rhosddu1 , @muminitaly , @Dolphin15 , @BrendaB61 

From what I'm seeing, the newest Android Fitbit app update, version 4.28.3, has resolved the syncing issue for most users.

If you haven't updated your Fitbit app yet, please check the Play Store and install the update once it's available to you.

Let us know if you're still experiencing a syncing issue after installing version 4.28.3.

[BrendaB61]

I did the update, and it corrected the syncing problems I had been
experiencing. Thank you.

[Hendrik55]

I am on 4.28.3 and the sync problem is not solved for me 😔

The only way I can get things to work is by a forced stop of the Fitbit-app and then restart it. 😡

[Gelm]

Mine seems to be fixed now since downloading the new update.

[RiekoC]

Hello @Hendrik55 

Thank you for letting us know that version 4.28.3 didn't fix the syncing issue.

Please let us know what phone you're using and the OS version on your phone.

[Hendrik55]

Nokia 6.1 Android 10

Google should fix this and the battery-issues many people have 😔

And all the other issues....😠

I think Google is not interested in solving anything...