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Charge 5 won't sync

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‎05-18-2025 22:42 - last edited on ‎05-19-2025 06:09 by Fitbit Moderator

‎05-18-2025 22:42 - last edited on ‎05-19-2025 06:09 by Fitbit Moderator

I cant synchronise my fitbit 5

 

Moderator edit - updated subject for clarity

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‎05-19-2025 06:14

‎05-19-2025 06:14

Hi @Falazia and warm welcome to the Community! 
I appreciate your message regarding the sync process of your Charge 5, and I'm sorry to hear it's not syncing. 

This is not the experience we want for our customers, and I understand your feelings about this situation. 

May I suggest you to verify if a firmware update is available? To do so, please read and follow the steps shown in the following help article: How do I update my Fitbit device?

If you still experience this issue, please verify the steps explained here: Why won't my Fitbit device sync?

 

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