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Charge 5 won't synch sleep

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‎08-16-2022 12:41 - last edited on ‎08-23-2022 09:39 by Moderator Alum

‎08-16-2022 12:41 - last edited on ‎08-23-2022 09:39 by Moderator Alum

My Charge 5 records my steps and synchs that and it records my heart rate but the last two nights it either hasn't recorded my sleep or won't synch it

 

 

 

Moderator edit: format

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‎08-23-2022 09:38 - last edited on ‎12-13-2024 16:23 by Fitbit Moderator

‎08-23-2022 09:38 - last edited on ‎12-13-2024 16:23 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @MarianSudbury. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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