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Charge 5 won't track my sleep data

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‎03-31-2023 08:30 - last edited on ‎03-31-2023 09:16 by Fitbit Moderator

‎03-31-2023 08:30 - last edited on ‎03-31-2023 09:16 by Fitbit Moderator

Having had a Fitbit 3 for a number of years, I changed to a Fitbit 5 Charge 2 weeks ago - and since then it has been unable to provide me with any sleep analysis - the primary reason for making the purchase. 
Trying to get support in the U.K. I get directed to the user forum - so I have to spend hours looking for the answer to something that should be a basic function.

Really not impressed - but if anyone can help, I’d be grateful. 

 

 

Moderator Edit: Clarified subject

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‎03-31-2023 09:18 - edited ‎06-17-2023 11:45

‎03-31-2023 09:18 - edited ‎06-17-2023 11:45

Hi there, @GeorgeW99. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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